Vila Mura - accommodation in Bran

Hi, I will briefly explain why you do not come to Vila Mura: Together with the group of 13 friends, we decided to book the entire Villa Mura Booking for the period 30.11.2017 - 02.12.2017, at a fair price convenient - 260 Euro - 1200 Ron. Everything was ok, I received confirmation on booking, accompanied by mail from "hostel" to pay a 30% advance from the gallop. accommodation that we did in less than 24 hours, during which they did not answer the phone and did not contact us. When we submitted the proof of payment to the administrator of the pension (more precisely to Mr. Nicolescu Marius Stefan), we were informed the next day by his mother (Ms. Nicolescu) that suddenly after the payment was registered, the villa was already reserved by another group, the accommodation being paid in advance. I quote: "There was a mess, a booking was made over another reservation. What are we doing? As gentlemen have paid for you "- The first telephone replica, when we were contacted. Do not think of Ms. Nicolescu showed up on the phone. Right now, Ms. Nicolescu claimed he had contacted us and that we spoke the day before. This is not true, since no one answered, and we were not called back. Ms. Nicolescu seemed very "worried" about this double reservation, saying he could not help us, because those who made the reservation have already paid, even though I have repeatedly told them that I have already transferred to Mr. Nicolescu proof of depositing the advance to the bank account. At that moment Mrs. Nicolescu tells us she does not know what to do, she has no other options, and we will have to cancel or try to look for another similar accommodation facility in the city, saying he will contact me at 21:00 in the evening to give me a feedback. Obviously, we were not contacted, we had to come back with a phone call at 21.30. Ms. Nicolescu told us that he was shopping in Ploiesti and he did not manage to "help us", but on the contrary, he insisted that we make the cancellation on the booking, quote: "and that's not what it was worth." In short, Ms. Nicolescu gave us the first clue that they did not realize that the price is not a "seasonal" one. The next day, we were contacted again by Ms. Nicolescu and we still ask "how do we?", Insisting on the cancellation option by us, although we have repeatedly transplanted the fact that we will be charged a cancellation fee of 120 Euros. Meanwhile, considering that we did not have accommodation, our group went down and I stayed 7. I quote "and so you stayed only 7 and the capacity of the villa is 12-13 people, if you want, for you, we we have a 3-room house in Campina, which is not booked and we do not have pictures ". Campina, WOW, how hard! You realize I'm ironic. You have nothing to do in Campina, and the distance to any form of agrment is great and passes through the Prahova Valley, where traffic is infernal, so I could not accept this proposal. The next day, I was called again by Ms. Nicolescu, who took my credit and reproached me that I did not cancel the booking because it appears to be reserved. I once again explained the cancellation fee of EUR 120, she said it was not true, that it was canceled and tax free. Knowing the terms and conditions of Booking, I knew this was not possible and I realized the second hint of "Pricing Policy and Customer satisfaction by Vila Mura". I have not managed to get along with Ms. Nicolescu and appealed to Mr. Nicolescu, whose phone number appeared in the booking platform. We have resumed the whole story to Mr. Nicolescu, who understood that the Booking will charge us the cancellation fee. He confirmed that there would be no problem, as he would personally handle both the cancellation of the reservation and the refund. .........................
(Translated with Google Translate)